Privacy Policy
Last Updated: May 17, 2026
1. Introduction
Welcome to Trogis ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our shared inbox, sales pipelines, broadcast utilities, and automation engine connected to the WhatsApp® Business API.
2. Information We Collect
We collect information you provide directly to us, as well as data processed on your behalf through the WhatsApp API integration:
- Account Information: Your name, email address, password, company name, and payment billing details.
- WhatsApp Integration Data: When you connect your WhatsApp Business account, we process your WhatsApp Business Phone Number, Display Name, WABA ID, and secure, encrypted access tokens.
- Communication Data: Inbound and outbound message payloads, text, media, message statuses, and contact details processed through your synced webhooks.
- System logs: IP address, device specifications, browser type, and interaction metrics on our site to support monitoring and system health.
3. How We Use Your Information
We process your data for the following legitimate business purposes:
- To initialize, configure, and maintain your active CRM dashboard and workspace.
- To route and synchronize real-time WhatsApp conversations into your shared inbox.
- To trigger and execute automated workflows based on your customized pipeline configurations.
- To secure stored API keys using state-of-the-art cryptographic mechanisms (AES-256-GCM).
- To provide customer support and troubleshoot potential webhook latency or delivery errors.
4. Data Storage and Security
All application databases and authentication infrastructures are safely hosted with robust cloud compliance protocols (Supabase). We employ industry-standard administrative, physical, and technical safeguards. All WhatsApp API Access Tokens and webhook secrets are strongly encrypted using AES-256-GCM encryption prior to storage.
5. Compliance with Meta & WhatsApp Policies
Your connection to the WhatsApp Business API is subject to Meta's developer terms. We strictly process WhatsApp messaging data in accordance with the WhatsApp Business Terms of Service and the Meta Developer Policies.
6. Data Deletion and Retention
We retain your data for as long as your account remains active. You may request manual deletion of your personal and business records at any time. For specific instructions on purging your account history, please refer to our Data Deletion Instructions page.
7. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by updating the "Last Updated" date at the top of this document. We encourage you to review this policy regularly to stay informed.
8. Contact Us
If you have any questions or feedback regarding this Privacy Policy, please reach out to us at:
Email: privacy@trogis.com